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FAQs & Troubleshooting

FAQs & Troubleshooting

A regularly curated list of the most commonly asked questions by CyberSmart customers

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12 articles in this collection
Written by Jamie and Paul

How do I achieve ISO 27001?

The information security compliance journey explained
Jamie avatar
Written by Jamie
Updated over a week ago

Where can I get help with the questionnaire?

Where to go if you don't understand the questions
Paul avatar
Written by Paul
Updated over a week ago

Can I answer yes/no to most questions?

How to answer the questions correctly
Paul avatar
Written by Paul
Updated over a week ago

Do I need to be an admin to sync users?

Using integration with Office 365 or G Suite
Jamie avatar
Written by Jamie
Updated over a week ago

How long does the process take?

Not as long as you think
Paul avatar
Written by Paul
Updated over a week ago

What does the app do?

From installing to reporting
Paul avatar
Written by Paul
Updated over a week ago

Can I add my own app checks?

Adding app checks
Paul avatar
Written by Paul
Updated over a week ago

Does CyberSmart integrate with other apps?

App integration
Paul avatar
Written by Paul
Updated over a week ago

How many team members can I enrol?

No need to worry about it, we've got you covered
Paul avatar
Written by Paul
Updated over a week ago

I already have antivirus, why do I need this?

Antivirus is only a fraction of the security equation
Paul avatar
Written by Paul
Updated over a week ago

How to scan webpages whilst browsing

Supplement your anti-malware capabilities with browser scanning
Jamie avatar
Written by Jamie
Updated over a week ago

Technical Requirements

Jamie avatar
Written by Jamie
Updated over a week ago