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Ticketing API Explained

Ticketing System API

The CyberSmart API allows partners and distributors to access organisation data, including Security Controls and certification information, for use in their own dashboards, ticketing systems and reports.

For technical information about the available API endpoints and how to use them, see the documentation:

How to create a Client ID and Client Secret

  1. Sign in to the CyberSmart Partner Dashboard.

  2. Select Settings from the left-hand menu.

  3. Select CyberSmart API.

  4. Select Generate.

  5. Copy and securely store the generated client ID and client secret.

Important

The client secret is only displayed once and cannot be viewed again after leaving or refreshing the page.

Store the client ID and client secret securely, such as in a password manager or secrets-management platform. Do not share the client secret through email, support tickets or other unsecured channels.

If the credentials are lost, you will need to regenerate them. This will invalidate the existing credentials and may cause integrations using them to stop working.

How to regenerate the Client Secret

  1. Sign in to the CyberSmart Partner Dashboard.

  2. Select Settings from the left-hand menu.

  3. Select CyberSmart API.

  4. Select Regenerate.

  5. Securely store the new credentials.

  6. Update any integrations or workflows that use the previous credentials.

Important

Regenerating the credentials invalidates the existing client secret. Any integrations using the previous credentials will stop working until they are updated.
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