First Step Fund: after payment – choosing when to start the assessment
Once your customer has paid and accepted the funding declaration, IASME emails them login details for its assessment platform, Pervade. At the moment, funded assessments are completed there rather than in the CyberSmart platform.
IASME has said it will look at moving funded assessments into CyberSmart's platform in the coming weeks, but this isn't confirmed yet. We'll confirm when this is possible.
What we recommend
Your customer's situation | What we recommend |
Needs certification now | Start the assessment in Pervade. Our audit team still assesses and certifies them. |
Can wait | Leave the Pervade login unused. We'll confirm when we can move them onto the CyberSmart platform to start their certification. |
Buying Core or Complete | Order now. Software and support are available from day one, whichever option they choose to start certification. |
Important: whichever option your customer chooses, the six months to achieve certification run from when their IASME First Step payment is completed, including while they wait.
How the two options compare
| Start now in Pervade | Wait for the CyberSmart platform (recommended) |
Funding | Secured | Secured |
Where the assessment happens | IASME's Pervade platform | CyberSmart's platform |
Your involvement | Your customer can add you as a helper in Pervade | You manage your customer through CyberSmart, as usual |
Question guidance | Pervade's own guidance | CyberSmart's question-level guidance |
CyberSmart Active Protect | Results can't be pulled in automatically | Results available in the assessment |
Support | Live chat via the CyberSmart website or app. Remote help is by scheduled call or screen share, because we can't see Pervade answers | Built into the assessment |
Attempts | Unlimited via CyberSmart | Unlimited via CyberSmart |
Review turnaround | Up to 2 working days | Within 24 hours |
Certificate in the CyberSmart dashboard | Added once the certificate is issued | Visibility throughout the certification process |
The Pervade route is a less joined-up experience than we'd like, and we're working with IASME to improve it. For customers who need their certificate now, it still means they get the funding and access to our audit team.
Can I help my customer in Pervade?
Yes. Your customer can add you as a helper on their assessment.
Need help?
If you have any questions about the First Step Fund, get in touch with our support team using the chat on this page.