How to Reset Multi-Factor Authentication (MFA) for Dashboard Login

1. Admin request

An admin from your organisation must contact our support team via email (Support@cybersmart.co.uk) or live chat to request an MFA reset on your behalf. This ensures security and prevents unauthorised access.

Their email must be listed as an admin in your Cybersmart dashboard and have an email domain which matches your organisations.

The admin must:

Be listed as an admin in your dashboard.
Use an email domain matching your organisation.

The request must include:

Organisation Name
Admin's Full Name
User's Full Name (who needs the MFA reset)
User's Email Address (for the MFA reset)

2. Wait for Verification

Our support team will review the request, verify the details, and process the MFA reset. If additional confirmation is needed, we may reach out for further information.

3. Get Access to your CyberSmart Dashboard

Once approved, you will receive instructions to log into your CyberSmart Dashboard, as well as instructions on how to set up MFA again.